Plans and billing
Managing your subscription
Change plan in Settings > Plans. Update your card, download invoices or cancel in Settings > Billing > Manage subscription. Owner only.
Your plan, payment method and invoices are in Settings. Change plan in Settings > Plans. Update your card, see invoices or cancel in Settings > Billing with the Manage subscription button. Only the account owner sees these tabs.
See your current plan
- Go to Settings > Billing.
- The Plan section shows your plan name, status (Trial, Active, Canceled or Payment failed), Billed monthly or Billed yearly, and the next date: Trial ends, Renews or Cancels.
- Settings > Usage shows what you have used this period: accounts, team members, workspaces, AI credits and storage.
Change plan
- Go to Settings > Plans.
- Pick Monthly or Yearly. The toggle starts on your current cycle.
- Click Choose plan on the plan you want. Your current plan shows Current plan.
Upgrades and downgrades apply straight away with prorated billing. See How upgrades, downgrades and proration work.
Update your card
- Go to Settings > Billing.
- Click Manage subscription.
- In the billing portal, update or add a payment method.
If a payment failed, the Billing tab shows Payment failed with an Update payment method button. See How to change or remove your payment method.
Invoices and receipts
The Invoices section in Settings > Billing lists your invoices with date, amount and status. Click Manage subscription to see the full history and download PDFs. See Where are my invoices and receipts?.
Cancel
Click Manage subscription in Settings > Billing and cancel in the portal. You keep access until the end of the period.
Plans bought in the iPhone app
If your plan is billed through the App Store, the Billing tab says so and the buttons above do not apply. Change or cancel it in the PostEverywhere iPhone app, or in Settings > your name > Subscriptions on your iPhone. See Managing a subscription bought through Apple.
During the trial
You can switch plans in Settings > Plans and stay on the trial. You pay the new price when the trial ends. Click Activate Early if you want the plan to start and be charged now.
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Still stuck? Email support@posteverywhere.ai and we will help.