Instagram Broadcast Channels for Business: Strategy, Setup, and Real Examples
Learn how to use Instagram Broadcast Channels for business. Setup guide, strategy, real brand examples, and why channels bypass the algorithm entirely.
Instagram Broadcast Channels now see 1.5 billion messages exchanged every month. That's billion — with a B. And unlike Stories, Reels, or feed posts, broadcast channel messages bypass the algorithm entirely. Every subscriber sees every message, directly in their DM inbox.
Brands like Shake Shack use channels to crowdsource menu decisions. Cava runs their "Tzatziki Town Hall" for customer input. Tony's Chocolonely creates digital VIP events. These aren't vanity plays — food and beverage brands report 25-30% higher engagement rates than typical feed posts through their broadcast channels.
This guide covers what broadcast channels are, how to set one up, who's eligible, proven strategies from real brands, and how to measure results.
TL;DR
- Broadcast channels are a one-to-many messaging tool in Instagram DMs — you send, followers react
- Messages reach 100% of subscribers with zero algorithm interference
- Requires a Professional account (Creator or Business) with 10,000+ followers
- Content types: text, photos, videos, voice notes, polls, prompts, and links
- December 2024 update added replies, prompts, and built-in analytics
- Mobile app only — no desktop access, no third-party scheduling via API
- Brands see 25-30% higher engagement than feed posts and 15-20% click-through-to-purchase on limited offers
Quick Jump Links
- What Are Instagram Broadcast Channels?
- Eligibility Requirements
- How to Create a Broadcast Channel
- Features and Content Types
- Broadcast Channels vs Stories vs DMs
- How Brands Are Using Them
- Strategy and Best Practices
- Content Ideas for Business
- Measuring Results
- Limitations
- FAQ
What Are Instagram Broadcast Channels?
Broadcast channels are a public, one-to-many messaging feature within Instagram DMs. A creator or business sends messages, and all subscribers receive them directly in their inbox. Think of it as a newsletter that lives inside Instagram — no email required, no algorithm filtering, direct delivery.
Timeline
- February 16, 2023: Launched by Mark Zuckerberg for select US creators
- June 2023: Expanded globally to all creator accounts
- September 2024: Gradual rollout to business accounts began
- December 2024: Major update added replies, prompts, and insights
- 2025-2026: Both Creator and Business professional accounts with 10K+ followers are eligible
How They Work
- Creator sends a message → all subscribers receive it in their DMs
- Subscribers can react with emojis, vote in polls, respond to prompts, and reply in threads
- Subscribers cannot send standalone messages — this keeps channels signal-rich and spam-free
- Content is permanent (unlike Stories which disappear after 24 hours)
- Creators can invite up to 5 collaborators to post in their channel
Eligibility Requirements
| Requirement | Detail |
|---|---|
| Account type | Professional (Creator OR Business) |
| Followers | 10,000+ |
| Account visibility | Public |
| Account standing | Good standing with Community Guidelines |
| Platform | Instagram mobile app only |
| Regional availability | Rolling out globally (some regions may not have access) |
The 10,000-follower threshold has not been lowered as of early 2026. If you don't see the option to create a channel, check that your account meets all requirements and that you're using the latest version of the Instagram mobile app.
Working toward 10K followers? Read our guide on how to get more Instagram followers for organic growth strategies.
How to Create a Broadcast Channel
Step 1: Open Your DMs
Tap the messages icon in the top-right of the Instagram app.
Step 2: Start a New Channel
Tap the compose icon (pen icon), then select "Create broadcast channel."
Step 3: Name Your Channel
Choose a name that signals value. Examples: "VIP Updates," "Insider Access," "Weekly Tips." You can change this later.
Step 4: Choose Your Audience
Select who can join — all followers or only subscribers (paid fans).
Step 5: Send Your First Message
When you send the first message, all eligible followers receive a notification to join. This is your biggest visibility moment — make it count with a compelling first message that sets expectations.
Step 6: Promote It
- Add a channel link to your Instagram bio
- Share teasers in Stories and Reels encouraging followers to join
- Mention the channel in post captions
- Create QR codes for offline promotion (events, packaging, in-store)
- Cross-promote on other social platforms
You can create multiple channels under one account. This is useful for segmenting audiences — for example, a free channel for all followers plus an exclusive channel for subscribers.
Broadcast Channel Features
Content Types You Can Share
- Text messages — announcements, tips, thoughts
- Photos and videos — behind-the-scenes, product previews, tutorials
- Voice notes — personal, intimate connection with followers
- Polls — real-time market research disguised as engagement
- Prompts — questions that collect text or photo responses for 24 hours
- Links — drive traffic to products, blog posts, or landing pages
- Shared content — reshare your feed posts or Reels directly into the channel
Follower Interactions
Since the December 2024 update, followers can:
- React with emojis
- Vote in polls
- Respond to prompts (text and photo responses, open for 24 hours)
- Submit questions for AMAs
- Reply in threads under specific messages (if enabled by the creator)
Collaborators
You can invite up to 5 collaborators who can publish messages in your channel on a temporary or permanent basis. The channel creator retains moderation rights over all content.
Analytics (Added December 2024)
Built-in metrics include:
- Total interactions per post
- Poll votes and participation rates
- Prompt response volume
- Subscriber growth trends
- Engagement rates across different content types
- Goal suggestions based on channel performance
Broadcast Channels vs Stories vs DMs
| Feature | Broadcast Channels | Stories | DMs |
|---|---|---|---|
| Direction | One-to-many | One-to-many | One-to-one |
| Algorithm | None — 100% delivery | Heavy algorithmic filtering | None |
| Content lifespan | Permanent | 24 hours | Permanent |
| Opt-in required | Yes | No | No |
| Interaction | Reactions, polls, prompts, threads | Replies, polls, questions, sliders | Full conversation |
| Notification | DM notification | Story ring in feed | DM notification |
| Desktop access | No | Yes | Yes |
| Scheduling | Not available | Limited | Not available |
When to Use Each
Broadcast Channels — guaranteed visibility with engaged superfans. Best for announcements, exclusive content, polls, and community building. Every message reaches every subscriber.
Stories — casual, ephemeral content for broad reach (no opt-in required). Best for daily updates, behind-the-scenes, and time-sensitive offers. But algorithm controls who sees them — once you post over 8-12 Stories, Instagram significantly throttles reach.
DMs — one-on-one conversations. Best for customer service, closing sales, and building personal relationships.
The Key Advantage
Stories are heavily controlled by the Instagram algorithm. Broadcast channels bypass it entirely — if followers opted in, they always see your messages. This makes channels the most reliable way to reach your most engaged audience.
Schedule your Stories, Reels, and feed posts automatically. While broadcast channels require manual posting, PostEverywhere handles everything else — auto-publishing Reels, carousels, and feed posts at optimal times. Start free.
How Brands Are Using Broadcast Channels
Shake Shack
Collaborates with their consumer insights team. Uses polls to let channel members name new burgers and vote on cheese-fry innovations. Offered members exclusive visits to their Innovation Kitchen to try new menu items. (Marketing Brew)
Cava
Named their channel "Tzatziki Town Hall." Uses it to collect customer photos for social content, solicit input on new chip flavors, and offer exclusive access to new menu items. Members build the social team's lunch bowls. (Marketing Brew)
Tony's Chocolonely
Creates "digital VIP opportunities" through giveaways and in-person events. Asked followers to rename their Dark Milk Chocolate Pretzel Toffee bar. Fans meet other fans and company executives at channel-promoted events. (Marketing Brew)
818 Spirits (Kendall Jenner's Tequila Brand)
Rewards channel members with giveaways and early event access, creating exclusivity that drives subscription growth. (Marketing Brew)
Netflix and Elite Daily
Create niche channels to connect with specific audience subsets. The hyper-targeted approach makes communities feel personal and intimate, even at scale. (Loomly)
Key Takeaway
The brands doing this well treat channels as two-way conversations disguised as one-way broadcasts. Polls, prompts, and exclusive access make subscribers feel like insiders — not just recipients of marketing messages.
Broadcast Channel Strategy
1. Share Exclusive Content
Reward subscribers with content they can't find anywhere else. Bonus tips, early access to sales, sneak peeks of upcoming products, exclusive discount codes. If the content is the same as your feed, people will unsubscribe.
2. Choose a Channel Mode
Pick one consistent tone and stick with it:
- Newsroom/Announcement Mode — official updates, crisp professional tone
- Behind-the-Scenes Mode — informal, process-oriented, personal connection
3. Use Polls as Market Research
Polls aren't just engagement tools — they're real-time market research at zero cost. Survey your audience about wants, needs, product preferences. Make followers feel involved in business decisions, like Shake Shack and Cava do.
4. Leverage Prompts for Community
Post questions and gather text or photo responses for 24 hours. Like and feature standout contributions. This creates genuine two-way engagement within the one-to-many format.
5. Maintain Appropriate Frequency
Quality over quantity. Each message triggers a DM notification — respect that inbox space.
- A few times a week is the standard
- Daily if you have genuine, exclusive value to share
- Monitor unsubscribes — if they spike, you're posting too much
Content Ideas for Business
- Product launch announcements and early access links
- Behind-the-scenes of product development, office life, or events
- Exclusive discount codes (e.g., "CHANNEL10") — trackable and limited to your engaged audience
- Polls for product decisions, naming, or design choices
- AMA sessions with founders, team members, or industry partners
- New content alerts — blog posts, YouTube videos, Reels, podcast episodes
- Quick tips and tutorials related to your niche
- Event invitations and early registration links
- User-generated content requests — ask members for photos, reviews, or feedback
- Voice notes — personal updates that feel intimate and exclusive
Generate content ideas with AI. PostEverywhere's AI content generator creates captions, hashtags, and post ideas for your Instagram content. Use it to plan broadcast channel content alongside your regular posting schedule. Try it free.
Measuring Results
UTM Every Link
Tag every link you share with UTM parameters:
utm_source=instagram&utm_medium=broadcast_channel&utm_campaign=product_drop_feb
This tells your analytics tool exactly how much traffic and how many conversions your broadcast channel drives.
Use Unique Discount Codes
Create channel-exclusive discount codes (e.g., "CHANNEL10") so you can attribute sales directly to channel activity.
Track Built-In Metrics
- Subscriber growth trends
- Poll participation rates
- Prompt response volume
- Engagement rates across different content types
- Story shares from channel content
Key Performance Benchmarks
From industry data:
- Food and beverage brands: 25-30% higher engagement than typical feed posts
- Launch announcements: 35-45% higher reactions due to exclusivity
- Click-through-to-purchase on limited offers: 15-20%
- Brands starting DM conversations: 70% conversion rate
Use PostEverywhere's engagement rate calculator to benchmark your overall Instagram performance alongside channel metrics.
Limitations and Restrictions
Platform Limitations
- Mobile app only — no desktop or web access
- No third-party scheduling — Instagram's API does not support broadcast channel messages
- All posting is manual — cannot queue, automate, or schedule messages
Account Limitations
- 10,000-follower minimum required to create a channel
- Professional account (Creator or Business) required
- Regional availability varies — not available in all countries
Interaction Limitations
- Followers cannot send standalone messages — only reactions, poll votes, prompt responses, and threaded replies
- Analytics are somewhat basic compared to feed and Reels analytics
- Demographic breakdowns of channel members are limited
What This Means for Your Strategy
Because you can't schedule broadcast channel messages through any third-party tool, you'll need to set aside time to post manually. Plan content in advance (draft messages, prepare images) even though you can't automate delivery.
For everything else in your Instagram strategy — Reels, carousels, feed posts, Stories reminders — use a social media scheduler to maintain consistent posting while you focus manual effort on your broadcast channel.
Automate the rest of your Instagram. While broadcast channels need manual posting, PostEverywhere auto-publishes your Reels, carousels, and feed posts, manages multiple accounts, and plans content with a visual calendar. Start your free trial.
Frequently Asked Questions
Can business accounts create broadcast channels?
Yes. As of late 2024, both Creator and Business professional accounts with 10,000+ followers can create broadcast channels. Business accounts were initially excluded when the feature launched in February 2023, but access has been expanded.
How do followers join a broadcast channel?
Multiple ways: (1) When a creator first creates a channel and sends the first message, all followers receive a notification. (2) Through the creator's Instagram bio. (3) Via invitation links shared in Stories, posts, or other platforms. (4) By scanning a QR code.
Can followers send messages in a broadcast channel?
No. Only the channel creator and approved collaborators can send messages. Followers can react with emojis, vote in polls, respond to prompts (24-hour text/photo responses), and reply in threads under specific messages if the creator enables this.
Can I schedule broadcast channel messages?
No. Instagram's API does not support broadcast channel messages, so no third-party scheduling tool can automate them. All messages must be sent manually through the Instagram mobile app.
Can I access broadcast channels on desktop?
No. Broadcast channels are only available through the Instagram mobile app. They won't appear in the desktop or web version of Instagram.
Can I create multiple broadcast channels?
Yes. You can create multiple channels under one account, each targeting different topics or audience segments. This is useful for having a free channel for all followers plus exclusive channels for paid subscribers.
How many people can join a broadcast channel?
There's no publicly documented hard cap. Channels have grown to over 1 million members (MC Stan's channel), indicating the feature scales to very large audiences.
Do broadcast channel messages bypass the algorithm?
Yes. Unlike feed posts, Reels, or Stories, broadcast channel messages appear directly in subscribers' DM inboxes with no algorithmic filtering. If a follower has opted in and hasn't muted the channel, they see every message.
What types of content can I share?
Text messages, photos, videos, voice notes, polls, prompts (questions with 24-hour response windows), and links. You can also reshare feed posts and Reels directly into the channel.
Can I invite other creators to post in my channel?
Yes. The Collaborators feature lets you invite up to 5 collaborators who can publish messages in your channel. You retain moderation rights over all content.
Related Reading
Broadcast channels work best as part of a broader Instagram strategy. Explore these guides:
- How the Instagram Algorithm Works — understand what drives reach on feed posts, Reels, and Stories
- How to Schedule Instagram Reels — auto-publish Reels to complement your channel content
- Instagram Carousel Best Practices — the highest-engagement feed format
- What Are Instagram Trial Reels? — test content before sharing it widely
- How to Go Viral on Instagram — grow the audience that feeds your channel
- How to Get More Instagram Followers — organic growth toward the 10K channel threshold
- 100 Instagram Content Ideas — content ideas you can repurpose across feed and channel
- Best Time to Post on Instagram — optimize your feed posting schedule
- Instagram Scheduler — auto-publish Reels, carousels, and feed posts
- Hashtag Generator — find the right hashtags for your feed content
- Cross-Posting Features — share content across all your platforms
Sources: Meta Newsroom, Instagram Creators, Marketing Brew, Sendible, Buffer, Sprout Social, Social Media Examiner, Blue Bear Creative
Jamie Partridge
Founder & CEO of PostEverywhere
Jamie Partridge is the Founder & CEO of PostEverywhere. He writes about social media strategy, publishing workflows, and analytics that help brands grow faster with less effort.